ADDIS ABABA— THE ETHIOPIAN HERALD Newspaper 22 April 2016: Engaging employees in planning and improving the working environment has brought encouraging results in discharging its mandate, says the Chemical and Construction Inputs Industry Development Institute.
With the efforts to identify problems related to good governance, rent-seeking and customer satisfaction has enabled to improve the productivity of the chemical and construction sectors.
Opening a discussion forum organized for public wing to assess the nine-month performance report of the Institute yesterday, Director General Samuel Halala said that the Institute has made notable achievements with a view to boosting export products and decreasing the import bulk.
He also said that the Institute has done commendable job in the reduction of expenditure for importing goods by focusing on import substitution.
According to him, the nation has been able to produce 66 percent of export goods and efforts are well underway to increase the amount to over 80 percent.
Presenting the report, Institute Planning and Information Director Dibaba Nata on his part noted that through a strong effort to ensure good governance especially in areas of land, marketing, certification, licensing, and investment promotion the Institute has managed to address complaints.
Conceptualizing the Kaizen system and Citizens Charter among the employees of the Institute has enabled to address complains and satisfy the interest of customers and bring about remarkable result could be registered, he said.
The Institute has created 3,535 jobs during the reported period exceeding the target 1,425, he said, adding the percentage of customer satisfaction has improved and reached 85 percent.
The Institute has been closely working with pertinent actors to facilitate conditions for investors and to build the capacity of workers as well as address problems of inputs, promotional works and market linkage for various factories.
The participants on their part stressed the need for addressing problems related with power blackout, raw material shortage, safety during chemicals disposal, efficient information provision and licensing, among others.
BY YOHANES JEMANEH